📜 HueHoo Terms and Conditions

Effective Date: 01 May 2025
Welcome to HueHoo! These Terms and Conditions ("Terms") govern your use of the HueHoo website and services. By placing an order with us, you agree to the following:
1. About Our Service
HueHoo creates custom printed albums based on the original artworks and personal content provided by parents or guardians. We offer a guided experience to configure your album, upload sample content, and ship your child's original paintings for printing.
2. Eligibility
Our services are available to individuals who are 18 years or older. Users under the age of 18 may use our service with the consent and supervision of a parent or guardian.
3. Order Process
By placing an order, you:
  • Agree to provide accurate information, including shipping details and artwork submissions.
  • Understand that original artwork must be shipped to HueHoo or picked up via HueHoo logistics (if selected).
  • Consent to the use of uploaded content (baby photos, parent letters, etc.) for the album only.
4. Pricing and Payment
  • All prices are listed in INR (₹) and are subject to change.
  • HueHoo reserves the right to modify pricing at any time before final checkout.
  • Additional charges (such as pickup services) will be clearly stated during configuration.
  • Full or partial payment must be completed before we begin album production.
5. Shipping and Delivery
  • You may choose to self-send your child's paintings or opt for a pickup via our logistics partner (if available in your region).
  • Once original artwork is received, we aim to deliver the finished album within 7-10 working days.
  • HueHoo is not responsible for delivery delays caused by third-party logistics.
6. Returns and Refunds
Due to the personalized nature of the product:
  • We do not offer returns or refunds once the album is printed.
  • If you receive a damaged product or incorrect order, please contact us within 48 hours for support.
  • We may offer a reprint at no extra cost based on case-by-case review.
7. Content Ownership
  • You retain full ownership of all artwork and personal content submitted.
  • HueHoo does not claim rights to reuse or republish your content without explicit permission.
  • We may seek your consent to showcase your album anonymously in our portfolio or gallery.
8. Use of the Site
You agree not to:
  • Use HueHoo for any unlawful purpose
  • Upload inappropriate, offensive, or copyright-infringing content
  • Attempt to interfere with the site's security or backend systems
9. Limitation of Liability
HueHoo is not liable for:
  • Any loss or damage to original artworks during transit unless covered by our shipping partner's insurance
  • Delays or technical issues outside our control
  • Misuse or unauthorized access of your account caused by weak password security
10. Policy Updates
We may revise these Terms at any time. Updated versions will be posted on our website with an updated date.
11. Contact Us
For any queries regarding these terms, please contact:
Email: support@huehoo.com
Phone: +91-9894010980